Refund policy

At Dhruvakshi, we strive to provide premium products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns only for:

  • Damaged products
  • Defective items
  • Incorrect products received

To be eligible for a return:

  • The item must be unused and in its original packaging
  • The return request must be raised within 48 hours of delivery
  • Clear unboxing video and product images may be required for verification

Products returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or opened products
  • Products damaged due to misuse
  • Personal care items once opened
  • Products purchased during special sale or clearance events
Refunds

Once your return request is approved and the product is inspected:

  • Refunds will be processed to the original payment method
  • Refund processing may take 5–10 business days depending on your bank or payment provider

If the order was placed using Cash on Delivery (COD), refunds may be processed via bank transfer.

Exchanges

We only replace items if they are:

  • Damaged
  • Defective
  • Incorrectly delivered
  • Replacement and exchange products will be delivered within 7 days

Exchange requests are subject to product availability.

Cancellation Policy

Orders can only be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. Processing times may vary depending on your financial institution

If you still need assistance, please contact our support team.

Shipping for Returns

Customers may be required to share the product with our support team before return approval.

In approved cases:

  • Return shipping instructions will be provided by our team
  • We are not responsible for products sent without confirmation
Damaged or Incorrect Orders

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the product and packaging

Our team will review the request and provide a suitable resolution.

Contact Us

For return, refund, or exchange related queries, please contact us through:

Dhruvakshi Support