Shipping policy
Thank you for shopping with Dhruvakshi.
We are committed to delivering your orders safely and efficiently across India.
Order Processing
- Orders are typically processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is shipped, you will receive a tracking update via email or SMS.
Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
- Remote Areas: Delivery may take additional time depending on courier availability
Delivery timelines are estimates and may vary due to external factors.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- We may offer free shipping on selected orders, promotions, or minimum purchase values.
Order Tracking
After dispatch, customers will receive tracking details to monitor shipment status.
Please allow some time for tracking updates to reflect after shipment confirmation.
Delays in Delivery
Delivery delays may occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- Incorrect shipping information
- Natural disasters or unforeseen events
Dhruvakshi is not responsible for delays caused by third-party logistics providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If incorrect or incomplete information is provided:
- Delivery delays may occur
- Additional shipping charges may apply
- Orders returned due to incorrect addresses may require re-shipping charges
Undelivered Packages
If a package is marked as delivered but not received, customers should contact the courier partner first. If additional support is needed, our team will assist wherever possible.
Damaged Packages
If your package arrives damaged:
- Please record an unboxing video
- Contact us within 48 hours of delivery
- Share photos/videos for verification
Claims without proper proof may not be eligible for replacement or support.
International Shipping
Currently, we may or may not offer international shipping depending on service availability. Shipping availability will be visible during checkout.
Additional customs duties or taxes, if applicable, are the responsibility of the customer.
Contact Us
For shipping-related questions or support, please contact us through: